Refund policy

Return and Refund Policy — Exception Tech

Last updated: September 2026

1. Return Eligibility We accept returns within 7 daysof delivery, provided that:

• The item is in the same condition as received
• Original packaging is intact
• Proof of purchase is provided

2. Non-Returnable Items The following are not eligible for return:

• Items with physical damage caused by the customer
• Products missing serial numbers or tamper-evident stickers
• Items returned after the 7-day window

3. Defective or Wrong Items If you receive a defective or incorrect item, contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you.

4. Refund Process Once the returned item is inspected and approved:

• COD orders: Refund via bank transfer within 3–5 business days
• PayPal/Card orders: Refund to the original payment method within 5–7 business days

5. Return Shipping

• If the return is due to a defect or our error: we cover shipping costs
• If the return is a change of mind: customer bears shipping costs

6. How to Request a Return Contact us at support@1exception.tech with your order number and reason for return. Our team will respond within 24 hours..